02-16-2010
04:39 AM
1 Love
Kevin Smith seems like a reasonable guy, and if your employees dealt with him in a reasonable manner, this would be a non issue.
Now you are justifying the company policy and failing to address your employees' failure to reasonably apply it.
The issue isn't the policy, it's how your employees are enforcing it that's caused this issue. Typical bad customer service from Southwest.
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