02-16-2010
11:02 AM
Seems pretty simple--SWA screwed up on the enforcement of the policy--and is trying to make it right. I actually avoid 737s for longer haul as the seats are 1 inch narrower than comparable Airbuses--so SWA for short haul, Jet Blue for long haul.
I've actually been on several flights (other airlines) where I boarded first--got up for the "large" person to get into their seat and actually had them lift the armrest up and sit down. In one instance coming back from Bermuda I was literally left with less than half a seat--flight crew scrambled to find me another seat....so just not filled with sympathy here.
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