SWA has really screwed the pooch this time. 60 A's? Families behind the A's? Ever heard of "Through Pax"? Whoever came up with these ideas were not Ops Agents or F/As. These new 'solutions' will cause more problems than they solve. How much money did you spend (waste) on the new gates? This won't last, just like the 15 A's, 15 B's and 15C's at the gate, ticket counter and curbside. The only good idea there was getting rid of it. I look forward to Southwest going back to the airline I know and LUV, remember that company? The one that treated everybody the same yet was different from all the other airlines?
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