02-16-2010
12:05 AM
Obviously, the very problem here is your last paragraph. Simply adding something to the effect of, "It should be strongly emphasized and reiterated that Mr. Smith was indeed NOT in violation of this specific policy" would have saved you from the bogus mea culpa your post really is. What in the world does the last paragraph have to do with the Smith incident itself? Evidently, ABSOLUTELY NOTHING.
You say you're purportedly sorry and it was Southwest's fault in one breath, and in your final breath, you plainly imply it was actually completely the opposite. You're attempting to appease Mr. Smith, while at the same time, attempting to appease your bosses (and the company lawyers) by refusing to accept sole responsibility for what really happened. All in all, it's just spin.
And just for the sake of clarification, I have never seen a Kevin Smith film and don't know a darn thing about him. But after hearing both sides of this story, I know bogus when I read it. Southwest is trying to spin and spin a negative into a public relations positive. It stinks.
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