10-22-2007
04:11 AM
5 Loves
My last experience with your site ended up costing me more money than it should have! You site is not user friend at all! I was attempting to purchase tickets for a party of two and wanted to use two credit cards, one for each passenger. Your site would not allow me to do that and instead I had to do it in two separate transactions and thus I missed a lower fare because another transaction was completed before mine. If your site had allowed me to utilize two credit cards for one order I would have gotten the lower fare and not have to pay over $30 more for the same flight just so I could travel with my party. I tried to remedy this issue with a customer service representative over the phone but they told me I would have to pay even more than what I ended up paying. This experience has been incredibly dissatisfying and I do not like how this has effected me!
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