11-28-2007
05:58 PM
3 Loves
My wife and I fly Southwest every about every three weeks and have loved your airline and have converted several friends from Jetblue to SW. Now we absolutetly despise your new boarding system. We liked sitting in the only 2 seater by the exit door and not having anyone sit next to us. For about 28 consecutive flights we were able to obtain these seats because, under the old system and the precise moment we were able to obtain our online pass, I usually got between 1 and 15, not that at this point it mattered because we got to the airport early and were willing to stand in line so we could get those seats. NOW...the precise moment we are able to get those online tickets, the best we can do is 37 and 48. And during our last couple of flights, guess what? Those two seaters were gone. To make matters worse, on both occasions after we got our seats, young kids ended up in back of us, only to kick our backs the entire trip from Orlando to Manchester, despite asking them to stop. Under the old way, preboarding the kids, we could be sure we were not next to screaming, crying and kicking kids. Several other flyers in line also said they prefered the old method as well. We did notice it was also a lot more effort for your employees trying to get everyone in place.
You should also try and change you online pass system to obtain two separate confirmation numbers at the same time. Duing the past trip we used two separate RR tickets. And while I was in the 30's my wife 's number was in the 40's.
I cannot believe we are actually considering flying another line once we use up our combined 8 RR tickets plus flights we have already paid for.
Arthur, Wells, Maine
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