As Kevin Smith did eventually take a southwest flight and occupied one seat only (with arm rests down)... this whole debate is a moot point. Safety, fat thin, space restrictions, complaining passengers etc etc
The systemic failure here is that southwest employees have been unable to act professionally at any point (including apologies, communications and indeed the initial woeful treatment of a frequent southwest flyer!)
Lets not kid ourselves the motivation of the individuals involved in this terrible representation of southwest airlines is minimal... not once did any of these company representatives show anything other than basic human functions... presumably southwest would prefer its employees to operate with a little more intelligence.
The sad thing is this clearly happens all the time - just in this case it has happened to someone with a loud enough voice to reach through the corporate dumming down of basic human intelligence! Even sadder is that all the southwest employees involved from check in girl/boy to cabin crew to pilot to HR to corporate comms all get this mindless service themselves on a weekly basis (phone companies, gas, electric, local government)... shame on you all for perpetuating this systemic idiocy.
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As Kevin Smith did eventually take a southwest flight and occupied one seat only (with arm rests down)... this whole debate is a moot point. Safety, fat thin, space restrictions, complaining passengers etc etc
The systemic failure here is that southwest employees have been unable to act professionally at any point (including apologies, communications and indeed the initial woeful treatment of a frequent southwest flyer!)
Lets not kid ourselves the motivation of the individuals involved in this terrible representation of southwest airlines is minimal... not once did any of these company representatives show anything other than basic human functions... presumably southwest would prefer its employees to operate with a little more intelligence.
The sad thing is this clearly happens all the time - just in this case it has happened to someone with a loud enough voice to reach through the corporate dumming down of basic human intelligence! Even sadder is that all the southwest employees involved from check in girl/boy to cabin crew to pilot to HR to corporate comms all get this mindless service themselves on a weekly basis (phone companies, gas, electric, local government)... shame on you all for perpetuating this systemic idiocy.
... View more
