As a frequent flyer with Southwest I have enjoyed many many years of flying with them. However last week in San Antonio the new test of seating assigments were given. For the most part it's ok with me however I think not allowing families with small children to preboard is CRAZY!! They should definely preboard. Families with small children take longer to board the plane and delay the rest of us behind them. We fly a lot with our 18 month old and have enjoyed it until last week. We are normally in the A group as we always check in 24 hours in advance on the computer however even that isn't enough when you have a toddler. We were not able to seat together since they were already so many passengers on board flying through even though we did have an A boarding pass the seats were all filled up.
The new policy isn't improving quickness by any means it still too the same about of time. It did improve on the cattle line that was normally there so I think the idea of the new system has hope I just think you need to reconsider your preboarding acceptance of allowing families to preboard.
Why are you discriminating against families. You were once a friendly family airline and now I think you are just like everyone else. For those of us who enjoy traveling it sure was nice to preboard with our child so we didn't hold up the line.
Please reconsider your preboard policy. What would it hurt to let us preboard if we already have an A boarding pass.
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