I'm not sure that Gary and the various SW people are on firm ground in saying that we customers are rigidly against change. We are angry that we bought tickets under one system and now have to use them under another, especially over Thanksgiving and Christmas. However, at this point we are tied to our November-December tickets, like it or not, having already paid for them. Going forward (Jan through May), we shifted within the first two days after the SW announcement to schedule future flights on other airlines where things are more predictable at this time. We can't wait to try a lot of SW flights before making future reservations --- we have to go ahead based on information that we have now, which is that there is variation and confusion in current SW operations. Whatever Gary thinks, we are not a collection of concrete blocks out here. In a year or so, when this round of changes has settled down, we will reconsider SW as if it was a new airline. The old LUV, which had great spirit and great performance, now is gone. We are not wasting any time on nostalgia.
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I bought 4 tickets for Dec 27 on a flight to Tampla, FL. We get on the flight at a mid-point, so it arrives half or more full with continuing-on passengers. Now Southwest has brought a newly privileged class in on top of us, even though we have the most expensive ticket spreviously sold. Will we be sitting in the center seats in the back? If so, these will be our last flights on Southwest. As the person who bought the tickets, I am worried.
We are passengers looking for good service and are willing to pay a high price for it. However, we are individuals, not a corporation, and we are not inclined to sit randomly in between collections of druken salesmen on corporate accounts. So I guess the new Southwest is not for us.
Thank you for an outstanding airline. It lasted a remarkably long time. Now we all move on.
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