After reading Kevin Smith's blog and your blog, here is what is concluded: He should have never been singled out as being "Too fat to fly". He is owed an apology for "that" mistake. He clearly followed the guidelines and was seated with his seat belt and arm rests down. Why are you trying to save face and maintain your policy???? You, not him, are making the situation worse. People will avoid your airline out of fear now, fear of being publicly humiliated. This is both a tough and embarrassing subject for overweight people and being "normal" sized, I still find it to be embarrassing. For everyone one else "applauding" this blog, shame on you. We should never encourage public scrutiny for anyone. Southwest, suck it up, swallow your stupid policy, and own up. That is what a responsible business would do.
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