I must be flying a different airline from the other bloggers. In the past 5 weeks EVERY flight I've taken between PHL and PIT has either been cancelled or delayed greater than 45 mins - 3 cases greater than 4 hours and the balance greater than 1 hour. EARLY?? not here in my experience. If there was another choice of airline for the price I would take it. I guess that's the trade off... poor logistical planning for a cheap price. It would not be as bad as it is if SWA would at least give their passangers correct arrival/departure information. I called and spoke to a rep on Friday and was told a flight took off from PIT on time at 3:50 ....it was actually delayed and did not take off until 5:50. Since I was speaking with a human being I would assume they would know the difference between "take off" and "push back ". I've logged well over a million miles on UA , Singapore Air, AA, and Lufthansa.
All I really want is correct information so I can plan what I need to do whether for business or personal reasons. I realize that PHL is a poorly run airport but I didn't pick it as a hub. SWA did. Worst of all there is no recourse. Oh by the way I go to PIT for work so I fly SWA every week ( you guessed it ..I started the job in PIT 5 weeks ago. Maybe they fly right in Texas but they need to get it right in the Northeast. I have never written a blog before and hate to be negative at any time- I don't know how to run an airline- it is not my line of business- I'm just a customer- business leaders should listen to their customers.... I do.
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