I think it is a shame that SWA will be buying Frontier. I have found that Frontier offers excellent customer service, comfortable aircraft with leg room, as well as direct tv options. I have never had a bad experience on Frontier and they are currently the only airline I will fly. After flying with SWA several times in the past, I have never had what I can call a good experience. I hate SWA's boarding pass system. I have been shoved, kicked, and even physically grabbed by anxious people fighting for a "good" seat. Also there is little leg room and I have often found the flight staff to be rude.
My elderly mother flew on SWA recently, her first flight in her 67 years of life, and she was treated discourteously every step of the way. From rude gate agents at the airport, to asking for assistance in getting on the plane and assistance getting off the plane and being totally ignored. That one flight has ruined air travel for her and she now refuses to fly at all.
Once Frontier goes completely SWA, I will fly United. Yes, even their poor customer service is better than what I have received on SWA.
I do realize that "The decision on the future of Frontier will be determined in the Bankruptcy Court not on a website containing the comments of loyal employees and passengers of these two airlines." as was stated by A Frontier F/A, but I felt the need to express my feelings on this subject which I feel very strongly about.
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