03-11-2011
03:29 PM
2 Loves
I do hope people who matter at Southwest are reading these comments to see that we understand technical glitches when a major system "upgrade" takes place. What we don't understand--or appreciate--is having earned rewards grossly devalued to the point it feels they've been taken from us. Before the new system, I was 60% of the way to a free flight and well on track to earn it this year, now I'm less than 10% there and will definitely not get it. To a small business owner who doesn't have a large company paying for my travel, this is a significant loss. Since I am based in Chicago, I will be taking my business back to United.
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