02-15-2010
11:36 PM
Dear Linda,
I realize you're probably trying your best, but this still isn't an apology. You admit that previous statements on this blog, such as the captain deciding to kick Keven Smith off the plane, were false. But you don't address the issue of Kevin Smith meeting your standards to have a seat on the plane, but still being arbitrarily denied one. You don't seem to have contacted his seatmates and are relying on hearsay evidence that has already proven to be false in other respects.
And you won't admit it. And you won't address the inappropriate first post on this subject (Not so silent Bob). Why is that post still here? Why is Christy who seems to have written the post still employed by your organization and looking forward to tweeting again on Tuesday?
You need better PR help and you need it NOW. The way this comes across now, you're running scared because Larry King wants to have Kevin Smith on his show.
Do this:
Apologize.
Say Kevin Smith did meet the standards to have a seat.
Say exactly what steps you are taking with your employees to prevent this from happening again.
And we could all move on. But posting what you have above only ensures that this issue will continue.
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