It seems that you are fighting 2 classes of people. As a business traveler the open seating is perfect
but on vacation travel booked well in advance it is nice and comforting to have an assigned seat when you have
6 or 7 people traveling together. I have talked with people who have bigger families and they say that it's one more
thing to worry about getting in line and hoping they can sit together. Maybe a hybrid method can be implemented
Southwest has always been a leader so I have no doubt they will come up with a unique solution to this problem.
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