I had the recent pleasure of boarding using the letter/number system in San Antonio, Texas. It was great. I travel on SWA two to four days a week and the new procedures is the biggest improvement SWA has made in years. Please implement it Texas wide ASAP. The A, B, C lines bring out the worst in some people. Even the smallest space between people in line makes someone want to close the gap. I am sure there has been hundreds (maybe thousands) of studies on the psychology of people that wait in line. The new method proposed by SWA is a significant improvement over the existing method and should be adopted without further wait or study.
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