I love Southwest and use it whenever I fly. I had an exceptional experience last September on a non-stop flight PHX to PHL with flight attendant Angela. Along with the usual (for SW) exemplary service, she was very entertaining. She really could be a standup comedienne. There was one very difficult passenger and she handled him like the pro that she was. I was aware only because he was sitting in front of me. I am sure not many people were even aware of the difficulty this man presented. This was the shortest 5-hr flight I was ever on, because of Angela. She was so entertaining that time flew by. I had reading material with me that I never took out of my bag!
I have never encountered a rude or uncaring employee of Southwest Airlines. Angela was even above and beyond their standards.
Kudos to Southwest. Keep up the good work!
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