This is being handled in a totally outrageous manner. Firstly, the man, in this case, Kevin Smith, was trying to get an earlier flight than the one(s) he bought. In order to exchange the ticket, the ticket agent (a southwest employee) would have had to have visually seen Mr. Smith, and if this "fat" policy is enforced so well, then why didn't this get handled at that point. I suppose the agent was blind? Instead, it was an embarrassment for Mr. Smith on the plane in front of a plane full of passengers. Ultimately, it is the pilots decision, so come on SW, put the blame where it is deserved and stop hym hahhing about this. You're just digging your grave deeper and deeper. You should be handling this with Mr. Smith and not with the public on a blog that was titled with the maturity of a jeolous school girl. I would put a lot of people on the chopping block for this fiasco. Entertainment-wise, it's just getting better and better, but is the price worth it? I won't fly SW anymore, and I know for a fact you lost a bundle of dough by losing Mr. Smith as a customer. If this was my company, HEADS WOULD ROLL and examples would be made. I'm afraid the damage is done for you at this point. Too bad...I used to like SW. Goodbye!
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