I am the Station Manager for International RAM Associates in Long Island, NY
or ISP. I am responsible for the Ticket Verifiers, Sky Caps, Bag Runners, Passenger Assistants, etc. International RAM is contracted by Southwest among many other airlines all over the US.
I came across this blog by accident and I have to say that Southwest you did it again! I dont think there is a better airline out there that goes the extra mile for their employees or their customers. I live 50 miles east of the Twin Towers. It was a day that no one will ever forget. I want to send prayers out to the Southwest Families and the Heroes who gave up their lives on that fateful day. May all the departed find comfort in God's company.
May God bless your families.
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