Southwest Airlines Community

I'm Orlando based, a.k.a. massive family preboarding -- good luck if you just live here. The new process has me looking at other airlines now and we will probably be droppig the Chase/Southwest Visa card. Once our Rapid Rewards are used we will probably go elsewhere now that Southwest is turning its back on a lot of customers, including me. ... View more

Regading the 5 days (how many customers is that before somebody took action?!) of SNA and BNA swapping, are you saying the responsibility for ensuring proper destination of the bags ends at the cart? If neither the person at the bottom of the conveyor nor the person at the top is responible for looking at tags, at least occasionally, that may explain a few things. Or do I misunderstand the process? ... View more