02-16-2010
02:19 AM
Talk about a half hearted apology. Typical consumer company though, can't admit their wrong to save face.
Do I think their should be a weight requirement in our society today? Yes. Do I think they should weight until the person is on the plane and seated, surrounded by other customers before they are approached "Hey fatty, their has been some complaints. You need to leave. But don't worry, you wont need to pay for your luggage because we care about our customers here at SWA?" (which is how I imagine it went). No, I think a lot of people agree that if you foresee it being a problem or you believe that they will not fit your TWENTY FIVE year old weight limit *(why did I state the amount of years, I'm not sure why it's important but SWA sure is pounding it into stone that it's been there for 25 years so DON'T forget because THAT is what matters) then you need to let that person know at the gates, or have something on your website that accommodates their heavier customers.
Back to Kevin Smith, if he doesn't break the weight requirements then just say it. You'd be better off that way, and I agree with other posters when it comes to non-celebrity fliers. When they get kicked off a plane, how much do you respect them? Have they gotten reimbursed their money because of you're poor management and incompetency when handling customer service?
As for the anonymous poster who stated that he used to be portly like Mr. Smith. Good for you buddy. Last time I checked no one cared that you've ran a marathon, this whole thing is bigger than you. And by the way glad you lost the weight because you wear the narcissism so much better. (PS I hope you are picking up on my sarcasm because I am laying it on pretty THICK).
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