I emailed a complaint about being seated behind people who had not paid the convenience fee and was told that it had been referred to customer service and that I would get a response within 45 days. Southwest has now reached United level service. Deplorable.
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Soooo, I paid the 10 bucks and was B40. Seriously. B40?? Cap the number of seats for which you charge the "convenience fee" or admit that it is really just a fee to print out a boarding pass. I also heard someone in A say that they didn't pay, was online 24 hours ahead (as I would have been)... is that possible?? and if so, how? How can you charge for something that you can't deliver? As I said in an earlier post, just take my 10$ at the door of the plane. I'll pay it, but don't lie to me to get it.
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