I have only flown SWA three times, so maybe I don't have enough experience...but, I haven't witnessed what the fuss is all about with customer service. I have yet to meet a friendly or outgoing flight attendant. I was actually excited last year when I flew with them for the first time. I thought everyone was going to be so frinedly that I'd feel like I was in Disneyland! lol I had watched "Airline" on A&E and all of the employees shown on the program were so friendly, even under the worst circumstances. Well, we just had the usual grumpy folks we always see in the local Walmart. Don't get me wrong, I'd still fly with them if I could save some $$$$, they were on time and were fast with the check in process and all of that, I just didn't see anything special or out of the ordinary friendly. (I've had much better/ nicer folks with United and they have assigned seats, music and movies, too!)
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