You state "Southwest, like most carriers, has a policy to assist passengers who need two seats onboard an aircraft." and yet, Kevin did not "need" two seats. He chose to do it when possible, but in this case it was not possible. He did not need the extra seat, so he elected to do without. Southwest continuing to stick to its claim that he had to have that seat to fly is a load of crap and regardless of who Kevin Smith is, or how many people follow his work, you treated a paying customer wrong and should admit that he was thrown off for other reasons.
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