I am so sad as I write this. For 10 years I have never looked at another airline when traveling. I loved Southwest, I defended Southwest, I had all of my friends and family and extended family flying Southwest (and believe me with 9 siblings and families that is a lot of people). The problem is I have free flights from Rapid Rewards that I can not use when I need them. My husband is out of the country and all I wanted was my daughter to be able to come home to Kansas from California for Christmas. She only gets off work from Sunday through Tues. By the way she also has a free flight. When I look at booking I am told "not available" - well the flight is available is you have switched to the new business class rewards but that is not fair to those of us who have earned the standard award. I realize that you have a business to run and that times are hard. But Mr. Keller you always said that you put the regular people your customers first, I believe that this is not longer so. Seems like greed has overcome Southwest. There are seats available on these flights - this is a family time of year - what business is being conducted on the Sunday, Monday and Tuesday of Christmas week - open these flights to your regular everyday people. Don't be a Scrooge. I am sorry that I am being so mean in this e-mail, I am just so sad right now.
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