F all you people that sided with SWA. The guy paid for 2 seats, which they said they refunded, and it happened 2 hours later with the flight he did take. It's just corporate BS to pull in more money. 25 year old policy, maybe it's time to revamp your policy. SWA looks like an ass with the tweets to try to squash it before it blew up. I hope SWA has lost many customers because of this. Suzanah made a judgment call, security, oops. Now it's national news, you-SWA just make yourself look worse trying to defend your position instead of just admitting you were wrong. Boycott SWA, total A-holes for handling this so poorly.
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Linda, while I thank you for being a little more appropriate and delicate in your handling of this case, I am still outraged that this happened in the first place. To have any passenger singled out in this manner is ludicrous.
I am not obese, nor am I American. Seeing as a large majority of the American public is in fact fat, I believe that your airline as well as others, should simply increase the size of the seating to accommodate the masses, and at the same time keep your policy in place should a person exceed the renewed seating.
I have a cousin that is a journalist for a LARGE newspaper, and I have convinced her to pick up this story. I assure you, that your airline will NOT look good in this article.
Regardless of the fact that Mr. Smith is moderately known for his movies, this policy is ridiculous and is in fact a form of bigotry. If you are a company that services the general public, then you have absolutely NO right whatsoever to discriminate based on gender, race OR SIZE.
This policy is outdated and reminds me of the former policy common in the USA of banning black people to the back of the bus because Whiteys didn't want to sit next to them. SHAME ON YOU SWA!
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I'm glad Southwest has come to MSP but somehow your prices don't make any sense. I'm looking at a one-way flight from MSP>FLL on June 9 Flight 186/10 which switches planes at MDW at $179.
If I look up flight 186 MSP>MDW it is $69 and flight 10 MDW>FLL the price is $59, the total should be $128 at 2 one-way flights. Why is Southwest charging $179 if I book MSP>FLL?
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