This situation seems rather ridiculous, and could easily be clarified by the demonstration of some facts.
Q. What are the explicit regulations that the airline have set for themselves to follow, prior to this event if subsequently altered?
Q. Does this gentlemen in question fit into the guidelines set in said regulations, on the specific plane if there is variation in their aircrafts?
All the hyperbole from both sides is largely irrelevant, whilst arguably hurtful and/or lacking in due respect, everything originates from the aforementioned unanswered questions.
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