Southwest Airlines Community

Laurel & Mike, a Southwest flight attendant has stated on Flyertalk that Southwest has issued NO memo to flight attendants regarding this second change in drink coupon policy (that expired coupons will again be honored until 8/31/2011). So in her eyes, the current offical policy is that she must NOT accept the expired coupons. Someone going to send a memo so that the employees know what the NEW improved official policy is? Obviously, there was no problem sending out a memo to make the first changes on 8/1/2010... ... View more

Dear Mike (Hafner), would you please clarify your above statement from 8/3/2010? In your latest post above, you state that " We’re continuing to honor all old Rapid Rewards drink coupons (even those with printed expiration dates) for another year. " That states to me that you will, as in the past, honor drink coupons that are expired up until 8/31/2011. True or not? In the initial statement you stated that you will only honor the tan coupons which have no expiration date until 8/31/2011. Which is it? All Rapid Rewards coupons (whether they're expired or have no expiration date) ? Or just the tan ones with no expiration date? Please set the record straight. And if you will continue to honor all coupons for another year, is this going to set off another miscommunication problem such as there is with using coupons for Monster drinks, that is still not cleared up with the flight crews after 4 months? ... View more

To the last annonymous commenter who is surprised that people are up in arms about this, are you serious? Take a look at this Early Check-in scheme carefully.....there are no refunds...you have no idea what kind of boarding pass you'll get if you pay the extra $10 (there is no limit as o the number of people they can sell it to)... Would you be happy if you paid $10 and then were the last person in the C boarding group? Your chances of getting a decent boarding pass number have been reduced with this new enhancement.. Why no comments on any of this from Brian Lusk? If Southwest is really listening to their customers, it's time to nip this in the bud and find another way to get another $10 out of the customer. I'd prefer the current (old) system and you adding $10 across the board on the base fare. Let's be honest. You can spin it any way you want but this is a fee. And the change wasn't made to benefit the customer. ... View more