02-15-2010
04:59 PM
As a loyal larger customer I would like to tell you that you have a hell of a nerve doing that to Mr. Smith. You really need to have serious conversations with flight crews, especially the pilots, about these situations and need serious lessons on common courtesy. You, again especially pilots, have been very rude to me many times because I'm large and just because you're number one right now doesn't mean you will be very long with the horrible attitudes of your insanely arrogant pilots. Just because you think you're a big shot pilot does not mean the sun rises and sets on your ass. Get over yourselves aholes. And SWA… you have an obligation to your customers to get your pilots to understand “We Are People” not cattle.
... View more
