Here's my question.... I can understand that some people will exceed the size of the seat, and that being of an overly large size in this situation can pose safety and comfort issues. And generally being overly large is the result of lifestyle choices and that is not the airlines fault, so yes, you would have to pay for an extra seat/space. But I have recently flown SW, and even though I do fit into the seat without question, and the seatbelt did up, it was snug. I am a bigger person, but because I have wide hip bones and muscular thighs, not because I am obese. These are things out of my control. I don't have saddlebags, I have really big quads from biking and swimming my whole life. Same with my arms. If one of the SW employees decided randomly that I was too big for the seat even though I pass this completely arbitrary armrest rule (since my waist is smaller than my hips and shoulders), am I getting tossed or made to pay for another seat? Probably not. The Customer of Size policy is geared towards larger people who are fat and make others uncomfortable. Not those of us who are tall or muscular, etc. That is where the problem is.
Maybe instead of cramming everyone into a small seat so that they can maximize their profit they could add a little space to the seats to make the comfort of all of their customers their priority.
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