09-13-2007
12:32 AM
3 Loves
Oh by the way the customer deserves an apology and a couple of free flight sounds like she flies you frequently. In these days of dwindling profits it would be in the company's best interest to apologize and do some sensitivity training with your flight attendant.
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09-13-2007
12:28 AM
3 Loves
As much as I enjoy flying Southwest Airlines, I have to say that the flight attendant blew this one. Where do we stop, I find when a woman sitting next to me wearing a half a bottle of perfume to be offensive, would you have that person removed. Probably not. With that said you would have most likely asked the person to sit in another seat away from the passenger that is being offended. The same is what should have happened here. I understand that the person was allowed to fly after she covered up. I my mind it was too late when the over zealous employee humiliated the passenger who remember is your "customer" also. I have seen much less on people flying a Southwest flight and no one bats an eye. Flight attendants main job is for the safety of the passengers not to be a critic on "Americas Next Top Model" I hope you have learned your lesson Southwest.
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