I HATE YOUR NEW PROGRAM
Why on earth would you take something so simple and make it the quagmire that is now the Rapid Rewards program? It is more complicated then the other airlines point systems, the website is a navigational nightmare, and seeing anything other thant total points is near impossible. To top it off, when i called to find out where all my missing companion pass point detail can be found i waited for over 23 minutes on hold, and gave up.
This is not the Southwest customer service i have bragged about to all my friends and family. You need to Fix it ASAP or I will move my customer equity eslewhere.
Brad
East to West coast FF of at least 20 flights a year, current companion pass holder.
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