It is not surprising that we are now #10 in baggage handling because a few years ago the bean counters, pencil pushers and whiz kids decided that SWA needed to be "Redefined" and set out to reinvent the wheel and create a bunch of unncessary jobs in DAL HDQ. This whole project was run by outside business consultants because, I guess, being number one in everything wasn't good enough.
Front line Employees are doing the very best we can, but we don't have any control over the changes that are ruining our beloved airline. Just talk to any Ground Ops Employee and you'll understand the discouragement. We want to be number one in everything and take care of our Customers, but our Stations are now micro-managed by HDQ,
It is sad and I just hope that someone wakes up before we end up like the other airlines. Please don't blame us--we are the ones taking care of our Customers and we still care.
... View more
