02-16-2010
03:33 PM
1 Love
Linda - You did great. Especially in this tough situation.
I love Kevin Smith, but he knew he needed two seats and ... well, you know how blogs are - ignore the nonsense.
Southwest tries harder than any airline. Sure, frequent flyers all have issues once in a while, but no airline tries any better than SWA to fix them.
Keep up the good work!!
With LUV,
Brenda
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