For many years I was a Delta fan. I got my million miler club card and the rest of the bit...then I discovered Southwest. Ah....what a breath of fresh air. Yes, I was glad when the "cards" went away but overall, for this business traveler, there is no better way than the Southwest way.
I know that I will be traveling every week but I don't often know where until a few days before departure. Forget about a good seat on another airline! I find your flight folks friendly, your gate folks helpful, and your arrival/departures "mostly" on time. But the biggest bonus for me as a Southwest customer is your seating policy.
Please don't change your seating policy. (and keep it up with those wonderful employees! I wish we could hire such great folks!)
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