Mike:
Assuming you are a real person, I have some career advice for you. Don't be the fall guy for an almost insulting post on a disagreeable topic. This new policy is clearly being viewed as a slap in the face to your loyal customers, which has been eloquently (and otherwise) stated here and on flyertalk. Our opinions aside, you don't explain what happens to coupons with (old) expiration dates (what do you mean by "we will start enforcing expiration dates on coupons over the course of the next year"?).
So, which of these is true:
1) WN got the "new guy" to write the post because no one else wanted to do so, and you didn't quite get the details or the implication.
2) The marketing/finance folks attempted to put the spin on a bad decision, and made the new guy ghost-write it?
3) There is no "Mike", but this was a lame attempt to put a face on the communication.
I'm questioning my loyalty....
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