As a PR professional, I can safely say this was royally bungled by SWA. If you so casually toss aside the the dignity and business of a well-known film director and actor, using such empty corporate lip service and a 100 dollar voucher, I shudder to think the service the rest of us will get. I won't be flying Southwest again. Ever. So any overweight folks will probably find a lot of empty seats next to them as people who respect all humans, not just skinny ones, bail to other airlines.
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