Ruth: Assigned seating is so archaic! You don't get to choose....I am not sure why you like that type of system. Don't you like to either be in front or back of the plane with a window, isle or center seat? Many times you don't get a choice with assigned seating but at SWA you do. You just have to follow the system and sign in 24 hours in advance. Get an A boarding pass and you are on your way to flying bliss! If you really like assigned seating then stay with all the others and leave us loyal SWA customers to the way we like they do things!
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AMEN! Stephanie that posted her comment on September 19th. I am with you. Everything you describe is exactly what I experience with my 18 month old. SWA needs to re-think this change. I am like you, most people don't want to sit next to you with a small one. You are right if those people board and think they are getting a prime seat and then we show up with a little one, they cringe! Pre-boarding eliminates that feeling for everyone. We get on with the little ones and then only those brave soles who wish to sit next to us choose to do so and the ones that don't can choose somewhere else to sit and then everyone is happy!! But the other way around will make it uncomfortable for everyone!!
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P.S. I do have a small child and follow the rules. I still get my boarding pass 24 hours in advance and arrive 1-2 hours ahead of time. I do not take advantage of the system and even before my bundle of joy arrived I still followed the rules and did not have a problem with the preboards. When my time is up (i.e. when my daughter is past 4), I will be happy to go back into the regular process that SWA currently has in place. Please don't change what you do! I LOVE your airline because of the current system. 😞
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ABSOLUTELY NOT!!! I brag on Southwest all the time to family and friends that you are the one airline that has it together. I choose SWA over any other airline hands down. Why mess with a good thing you have going for you that no one else does? Not to mention your flights are always 100% sold out. What does that tell you? People like you for what you are and how you do things. The A,B,C with pre board system works! The only problem I have is when some try and jump the line that don't have the exception (i.e. wheel chair or families with small children) but that is not SWA's fault, it is just inconsiderate people. SWA just needs to be firm with those passengers and make them go to their appropriate line. Keep up the good work and people will continue to fly your airline. If people don't like the way you do things then let them fly with someone else and pay the exorbitant fees only to get so so service. They will be back - trust me!
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