01-07-2011
03:38 PM
3 Loves
An attempt to sugarcoat what you are doing is not and will not work. I visited the website, and absolutely disagree with your statements that "the changes make the program better". Really? It is simply not true for me, and there is no evidence on your site that has changed my mind. I used to be a very vocal supporter of SWA and the Chase card, but I'm letting those that I once recommended SWA to know that the deal has changed. You want to change the program to your benefit, now I'm changing my flying and FF activity for my benefit.
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I've gone out of my way on numerous instances to fly SWA on short-haul flights, in order to take advantage of the one credit per one-way setup. This includes inconveniences such as driving to Houston Hobby or connecting through Love Field to get to my destination. Well, those days of seeking out SWA are over. I think you'll find that you will have to greatly reduce the price on your short haul flights to fill them now - your loyal customers won't be taking them as often due to the lack of the strong FF benefit.
Perhaps this may benefit me in the end after all, paying less for SWA flights up front, and no more Chase CC fees (bye bye SWA Chase card!).
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