Southwest Airlines Community

Debra, Am I to interpret "SWA family member" as that you are an employee of SWA? If not, the following does not apply to you and I apologize. If so, did you read the statement by your president about NO DRESS CODE and the customer? If yes, your attitude that you are "tired" of your customers looking the way they do, just shows that you have anti-customer sentiment and are willing to degrade customers just on their looks. I am not trying to "scold" anyone here but I would suggest that you restrict your anti-customer opinions to the break room or the "water cooler" where your fellow employees can share your opinions. "Anti-customer sentiment" or degrading comments about customers on this public blog, is just going to keep this topic alive and SWA will have to field more criticism by the travelling public as to why their employees just don't get it. ... View more

Colleen, Thank you for acknowledging the situation. I hope for all concerned that your message involving no dress code filters down to your employees. I also am hoping that your employees will remember this issue and unless there is a safety issue, treat their customers customers with the respect and dignity they would like to be treated if they were on the receiving end. I do believe that SWA will be encountering some more questions about employee training and the actions taken against the offending employee. Thank you again for listening and finally addressing the issue. ... View more

The following text is from the Corporate Governance section of the Investor Relation portion of the Southwest website: Corporate Governance Issues In the wake of well-publicized corporate scandals, the Securities and Exchange Commission and the New York Stock Exchange have issued multiple new regulations, requiring the implementation of policies and procedures in the corporate governance area. Since beginning business in 1971, Southwest has thrived on a Culture which encourages an entrepreneurial SPIRIT in its Employees, and has emphasized personal responsibility, initiative, and the use of independent, good judgment. The Golden Rule is one of our core values, and we have had a à ... View more