09-11-2007
09:50 AM
1 Love
I have a few questions that everyone seems to be saying but SWA still needs to answer:
1 What is the "official" response by SWA on this issue? Haven't seen or heard of one yet.
2. What is the Leadership (CEO and Chairman) of SWA saying about what appears to be very bad PR? Does anybody in business ask themselves "what repercussions will my company experience from my actions if the issue was published in the newspaper?" This was klnown as the "newspaper test" and it prevents many embarassing situations.
3. Why is SWA, specifically the editor of this blog, trying to defend SWA's actions by deflecting their lack of professionalism to NBC?
4. What is the airline going to do about handling sensitive customer service issues in the future? How about SWA posting a "bill of rights" for the travelling public for their airline.
There seems to be quite a few REALLY angry customers here. SWA needs to remember, the people that post on this log are current and/or future customers and if they decide the ones having a "pro" Kyla attitude do not meet the "values" of your airline, I hope they will be prepared to explain to the stockholders and maybe Congress why "values" are more important than the travelling public's right to be comfortable.
I am disgusted with this whole thing. I believe the Kyla was wronged and SWA should pay. What I am more disugsted about are the people who believe that their value systems and morals are far in excess of mine and they can dictate what I can and cannot do. To those who think they that their "values" give them special priveldges because they are "better" than me, get REAL. I am as good or even better than you. I am an individual and do what I believe is correct. We all see what extremism and extemist thinking is doing in the world now, right? We do not even have to look overseas, all we need to do is look in Washington DC. How many of our freedoms have we lost, young men and women either lost in battle or scarred for life and billions of dollars wasted, because a bunch of extremists are working the top jobs in DC?
... View more