I have always been a fan of Southwest - until this past Wednesday - February 14th. While I completely agree with flight safety - don't try to lfly or and if you can't do safely -- but to be "dumped" in Baltimore - at 7:45 PM (flight 1866) - and be told to rebook and offered no help in finding a place to stay, nor help in getting to a place to stay or any food - I was very, very upset. We also could not get our baggage - it was to be picked up in Providence when we got there. The Soutwest ground representative offered no assistance whatsoever. Our plane went on early the next morning - but we were not able to be on it - we could only go at 6:45 that next evening -- so I drove home - and took two other elderly people home with me. And of course, that cost was mine to bear as well. Does Soutwest care anymore???
W. Ten Eick, Natick, MA
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