12-28-2007
12:59 AM
3 Loves
Hello, I have been a Southwest Customer for the past 12 years and I really enjoy flying your airline. The New Boarding Process is wonderful. I travel alot with my 2 nieces who are 6 and 3 and lately have had some trouble getting seats together with them. I understand that if we have access to a computer we can sign on 24 hrs in advance and get boarding passes but whenever i do i'm always in "B" boarding group. Whenever we have boarded with the "Family Boarding" and cannot find seats together we ask the Flight Attendants if they can find us seats together and everytime we have asked, nobody has moved to accomodate us. I find this very disturbing since I am traveling with two very young girls. Because YOU are SOUTHWEST i know you will take all of the comments your Valued Customers give you to heart and come to some kind of resolution. Thank you for being such a great airline!
Luv,
Leeann
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