I have always enjoyed flying Southwest. They have gotten me home during college and around the country on business. I am not pleased with their new changes. I have enjoyed online check-in and appreciated the ease of online reservations compared with other airlines. But I refuse to pay 3 times the lowest fare, just so I can have priority seating and a free drink. I think most people will be standing around the gates anyway waiting for their group to pop up on the screen.
Hooray to the people who have a company or the means to purchase the more expensive rates and the perks that come along with it. But I have chosen Southwest as my carrier because it has made its fares affordable and available to many. If their business customers are so numerous perhaps they can offer a business online route to major cities. I can fly more often and to a greater number of destinations with Southwest, and I hope to continue to do so. But these changes may make it hard to ignore their competitors.
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