I have been using Southwest for over 6 years now for business and I also use Southwest to fly my unaccompained minor duahgter to vist her mom. Reading the article made me very upset and sad to even think of what could of happend over the years by Southwests lack of action. Do we know the turth? Sure their are two sides to every story. I believe that consumer confidence in Southwest is lost on many fronts. My expectations of being a customer is for Southwest to fix ALL problems asked of by the FAA no matter how much it disrupts their daily operation or how much it costs. God forbid their company was faced with a loss of life situation invloving a plane crash and their knew about the problem and could have prevented it. I believe Southwest means well but some aspects of their operation involving their "proactive" manitance were caught with their pants down! They used the system to keep their planes moving and push back any corrective action for profit. Same on Southwest! As for the FAA, the governing body we the public look to to enforce our public safety over these carries, Same on you! We the public are not asking for extensions for these issues to be fix. Accroding to the CNN article Rep. James Oberstar D-Minnesota was quoted saying "When an aircraft is flying out of compliance with airworthiness directives, it is to be shut down and brough in for maintenance inspection. That's the law." I believe Southwest should be punished where it hurts in the pocket book and for the loyal flyers to fly other airlines. Also I believe that the public opinion is going to hurt Southwest and no matter how low the internet specials go this "black eye" will remain forever! I would expect the FAA to honor the wise old saying......."Nothing rolls better then a head!" To clean house and put things in place to enusre this never happens again! I turly believe Southwest would not want to hear the popular "DING!" being played as the entrance music for a funeral persession. I hope that they will learn their lesson be proactive and have higher standards then what the FAA puts forth. My daughters life as well as mine is worth way more then your profits. NEWS Article 5 years from now = "Southwest is still leading the industry with the most number of people traveled and their are happy to report this year the company only lost 5 planes this year as compared to 7 last year due to craks in the fueslage!" Southwest if you take care of the little things in life or your business their BIG issues will not develop!
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