Love your airline. We live in Manning,SC and just had to drive up to RDU to take a flight to Boston (Connecting to British Air) Charleston will save us abi=out a 3 hour drive to fly SW. Just watched your TV ad's about no FEE for changes (Great) However on our return trip from Boston we arrived early for our flight back to RDU via Phila. We arrived at the gate just as an earlier flight from Boston to Phila was boarding . I inquired about space on the earlier flight and was told there was plenty of room. However the agent said he would have to charge us a "CHANGE FEE". We declined and waited about 2-3 hours for our scheduled flight to Phila. I am confused? Was the gate agent mis-informed on your policies or what?? PS Our flight to Heathrow on BA was a comedy of errors they need to have somebody from SOUTHWEST tell them how to run an AIRLINE. Glad your now serving The Palmetto State. Welcome aboard. Norm
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