I have flown Southwest airlines over other carriers (with and without my children) for many years, participating in Rapid Rewards and using a SW Visa card. I choose Southwest for many reasons, from your corporate policies to the quality and responsiveness of your customer service. As an Army wife and parent who frequently flies alone with my children I am disappointed with the change in preboarding policy for families. Many others have already offered the litany of reasons why, but I would like to add one more point. The title of this entry is "You spoke, and we listened"--however you may not have considered who spoke. As the mother of two small children, I rarely have time to respond to surveys or fill out comment cards. Sadly, I doubt my many uttered thanks to flight crew and ramp agents translate to the corporate decisions makers. As this blog attests, parents who choose Southwest have something very different to say about your preboarding policy--please listen.
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