I am so sad that you all are showing the signs of becoming "one of them" and are losing your connection to the customer experience and plan to operate!
The one thing everyone loved about Soutwest is the fact that you had that "small company" feel and treated us like we counted!
Being on hold for 30 minutes after finding out that a flight segment i was tryrig to book online was not available with Rapid Awards is NOTHING like I have experienced with your company, PLEASE react and realise that we have enough big companies that don't care about customer service out there and we don't want to add you to the list!
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