02-17-2010
01:13 AM
1 Love
I heard about this incident in the news and on Twitter. I don't follow either Kevin Smith or Southwest but it was widely re-Tweeted, which I think is the only reason there has been any apology to Kevin at all.
I agree with previous posters who state that the apology posted is a bit of a tepid one and surely could have been better.
The bottom line is, you are trying to stand righteous behind a bad and outdated policy that was arbitrarily and inappropriately applied. I would have had much more respect for an honest "we screwed up and we're going to fix it so this never happens to a single solitary other Southwest passenger".
Until I hear that kind of true regret coming openly from Southwest, I won't be flying with you again. Because you can't put a price on human dignity. Or corporate decency. I am voting with my dollar.
And shame on all of you who are trying to hide your mean spiritedness and prejudice behind anonymous comments ... you're just proving Kevin's point.
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