Vice President Al Gore also asked for Southwest Airlines for advice about how to put more Customer Service in Government. The key is hire the right people in the first place. We care because we share in everything. Profits and losses matter to us, Customers matter to us, being able to make decisions matter to us, humanity matters to us, family matters to us, attitude matters to us. All of these things add up and I just do not know if the Culture can be changed because it what makes Southwest so darn GREAT. When things matter to your people it changes everything about how they work. What matters where you work?
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